A Consumer Protection Act is a legal framework or legislation enacted by a government to safeguard the rights and interests of consumers in transactions involving goods and services. The primary aim of such acts is to protect consumers from unfair trade practices, substandard products, fraud, and other forms of exploitation by sellers, manufacturers, or service providers. These acts typically outline the rights and responsibilities of both consumers and businesses and provide mechanisms for consumers to seek redressal in case of disputes or grievances.
Key Elements
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Consumer Protection Act 1986
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Consumer Protection Act 2019
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- district commission = 0 to 20 lakhs
- state commission = 20 lakhs to 1 crore
- national commission = above 1 crore
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- district commission = 0 to 1 crore
- state commission =1 crore to 10 crores.
- national commission = above 10 crore
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- In the past, mrp was used to decide how much money could be involved in a legal case
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- Now they look at the price after discounts to decide the financial jurisdiction
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WHERE TO FILE A COMPLAINT ?
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- where the seller is located
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- where the buyer lives or works
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- a central consumer authority is being established
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- the court can suggest mediation for resolution (section 80)
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- previously,you can appeal a district forum order within 30 days,and you’ll need to deposit either 50% of the awarded amount or a maximum of 25,000 rupees, whichever is lower
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- you have 45 days to appeal (section 41), and the deposit is just 50% of the award amount
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- all provisions are in effect
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- Previously, district consumer forums did not have the powers to review
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- Now district consumer forums have the powers to review
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